We want to hear from you
Compliments & complaints
Your feedback helps us improve. We take complaints seriously and respond promptly.
Compliments
If you've had a good experience with the practice, we'd love to hear about it. Compliments are shared with the team and lift everyone's spirits.
- Email hello@riverside-physio-demo.co.uk
- Phone reception on 0161 555 0182
Complaints
If something hasn't gone well, please tell us. Most complaints are resolved quickly through an informal conversation; for more serious issues we follow the NHS complaints procedure.
If you remain dissatisfied
You can escalate your complaint to:
- Parliamentary and Health Service Ombudsman — ombudsman.org.uk · 0345 015 4033 (England).
- Public Services Ombudsman for Wales — ombudsman.wales · 0300 790 0203 (Wales).
- Healthcare Inspectorate Wales (HIW).
- Care Quality Commission (CQC).